Returns Policy

Cairns Toys Return Policy

  • Cairns Toys purchases can be returned within 30 days. Your item(s) must be unopened or in its original condition, along with the original receipt. No refunds will be issued for opened or consumer damaged products. Refunds are determined on a case by case basis at the full discretion of Cairns Toys’ staff.
  • We do not accept returns on stuffed animals or other stuffed items due to health and safety concerns and laws.
  • If a refund will be issued, it will be for the price of the item(s) paid and any applicable taxes. Refunds will be issued to the original form of payment used to purchase the item(s) only as long as the item(s) is accompanied by your original receipt.
  • If you believe a product has a manufacturer’s defect, you may contact the manufacturer directly, or bring in the item and we will be happy to take a look and contact the manufacturer for you to determine a solution. Some items may be replaced or refunded, for example, and are determined on a case by case basis.

Recalled Products

Nothing is more important than the safety of your children. To that end, we will gladly accept returns for recalled items. Such items must be returned to our store. A refund will be issued to the original method of payment, as long as the item(s) is accompanied with your original receipt.